Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes! The price listed for each of our inflatables includes delivery, set up and tear down of the inflatable you book within 30 miles. If your event is more than 30 miles away, it will be an extra $30.
Q.Do you deliver to other cities?
A.We are based in Poquoson VA. We are happy to deliver anywhere within 30 miles for free. Anywhere outside of a 30 mile radius will incur an additional fee to cover gas expenses. Thank you for understanding (these gas prices don't seem to be going down yet!!!)
Q.How long does our rental last?
A.You book the inflatable for the entire day. It will be delivered to you the morning of your event sometime between 7 & 10 am and will be picked up between 6 &9 pm. If you have more specific times that you require, we will do our best to accommodate your needs for your specific event.
Q.How clean are your inflatables?
A.So glad you asked :) As parents of tiny humans, we want our kids to stay safe and healthy too. Our tear down of each inflatable includes a thorough cleaning right on site with professional grade disinfectants. With all of the germs going around, we take the cleanliness of our inflatables all the more seriously!!!!
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.All major credit cards, paypal, and cash. If paying by cash, we require a $100 non-refundable down payment at the time of booking to hold your inflatable reservation. You will then provide the exact change to the driver as he will not have cash on hand. If paying by credit card or paypal, you pay the entire cost of the inflatable when you book your reservation.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Yes, all bookings require a $50 non-refundable deposit if not paying the entire cost at the time of booking. The deposit goes towards the rental total which will be
Q.How big are your inflatables?
A.The size of ea
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl of our bouncers.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
