Frequently Asked Questions
Q.Does the price include set up and delivery?
A.The listed price includes the first 10 miles and set up/ break down. After the first 10 miles a delivery charge/mile will be added.
Q.Do you deliver to other cities?
A.We are happy to serve all of Hampton Roads!
Q.How long does our rental last?
A.You book the inflatable for the entire day. It will be delivered to you the morning of your event sometime between 7 & 10 am and will be picked up between 6 &9 pm. If you have more specific times that you require, we will do our best to accommodate your needs for your specific event.
Q.How clean are your inflatables?
A.SUPER clean!! As parents of tiny humans, we want our kids to stay safe and healthy too. Our tear down of each inflatable includes a thorough cleaning with kid-safe cleaning supplies. With all of the germs going around, we take the cleanliness of our inflatables all the more seriously!!
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
We are currently registered and ensured for Poquoson and Hampton. If your event is outside of one of these cities, please let us know ASAP to ensure we are registered and ensured in the city you wish to have your event.
We are currently registered and ensured for Poquoson and Hampton. If your event is outside of one of these cities, please let us know ASAP to ensure we are registered and ensured in the city you wish to have your event.
Q.What payments do you take?
A.All major credit cards, paypal, and cash. We require a $50 deposit at the time of booking to hold your inflatable reservation. The remainder will be due at setup of your rental.
Q.What if we need to cancel?
A.A full refund is available up until 9pm evening before day of the event.
From 9pm until we arrive to set up a credit is available good for 1 calendar year.
Once we have arrived and begin setting up. No refund nor credit can be issued regardless of circumstances.
Q.Do you require a deposit?
A.Yes, all bookings require a $50 deposit if not paying the entire cost at the time of booking. The deposit goes towards the rental total.
Q.How big are your inflatables?
A.The size of our inflatables depends. Our castles are 15'x15' our combo units and slides are 15'x26'. Units with pools are approximately 15'x32'.
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids) and dirt. We will set up on asphalt and concrete if given prior notice.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
